Hosting terms
These are the terms for hosting bought from Wicked Code, Inc. ("we"). By ordering a hosting plan you agree to them. They are written to be read: if something is unclear, ask us at web@wickedcode.com before you order.
Last updated: November 12, 2026.
What you get
The plan you ordered, as it is described on our hosting page on the day you order. We set your hosting up within one working day of your payment, keep the server running, patched and monitored, and make a backup every night. We may move your site to another of our servers when that keeps it fast or safe; we tell you beforehand if you would notice it.
Our hosting is sold to businesses and organisations, not to consumers.
What you may not host
You may not use our hosting for:
• Pornography, or any other sexually explicit or adult content or services.
• Anything illegal in the United States, in the Netherlands or where you are, and anything that helps others break the law.
• Content that sexualises or exploits minors in any way. We remove it at once and report it to the authorities.
• Content you have no right to use: pirated software, films, music or books, and counterfeit goods.
• Malware, phishing pages, stolen data, or tools used to attack or break into other people's systems.
• Spam: unrequested bulk email or messages, or sites advertised by them.
• Threats, harassment, or calls for violence or hatred against people.
• Fraud, scams and deceptive schemes, and gambling without the licences it needs.
• Cryptocurrency mining, open proxies, Tor exit nodes, file-sharing or torrent services, or anything else that takes more than a fair share of a shared server.
Where it is unclear whether something belongs on this list, we decide. If you are not sure, ask us first.
If these rules are broken
We may take the content offline or suspend the account, without notice when the matter is serious or urgent, and we may end the hosting. Money already paid is not refunded when hosting ends for this reason. We work with the police and the courts where the law requires it.
What you are responsible for
Everything on your site and everything done with your account: your content, your logins and passwords, the people you give access to, and the personal data of your own visitors and customers, including the privacy rules that apply to it.
On the Basic plan you also look after the site itself: its software, plugins, updates and security. A site that has been broken into can harm the other sites on the server, so we may take it offline until it is fixed.
Support
Starter, Growth and Dedicated plans include the support described on the hosting page.
The Basic plan does not include support. Help is charged per incident: $50 (€50) per ticket, without tax. A ticket is one problem or one request and covers up to an hour of our work. If it needs more, we tell you what it will cost before we go on. You pay for a ticket before we start on it.
A problem that lies with our servers or our network is never charged, on any plan.
Payment
You pay by card, in advance, every month or every year. A year costs ten months: two months are free. Prices are without VAT and sales tax, which are added where the law says so. Your plan renews by itself until you cancel it.
If a payment fails, the card is tried again for seven days and you get an email about it. After that we may suspend the account until the invoice is paid. An account that has gone unpaid for 30 days may be removed, with everything in it.
If a price changes, we tell you by email at least 30 days before it applies to you.
Cancelling and refunds
To cancel, email web@wickedcode.com from the address on your account. Your hosting runs until the end of the month or year you have paid for and does not renew after that. There is no refund for a month or a year that has already begun.
We may end your hosting ourselves with 30 days' notice, and then refund the time you have paid for and not used.
Backups and your data
Nightly backups are kept for 14 days. They are there to restore a server after a failure. They are not a promise that any one file can be brought back, so keep a copy of your own of anything you cannot afford to lose.
When your hosting ends we keep a last backup for 30 days, in case you want it, and then delete your site and its data.
Uptime and our liability
We work to keep your site online around the clock, and we plan maintenance for quiet hours. We do not promise that it will never be offline: servers, networks and the companies we depend on can fail.
If something goes wrong through our fault, the most we owe you is what you paid us for hosting in the three months before it happened. We are not liable for lost profit, lost data or other indirect damage. Nothing in these terms limits liability that the law does not allow to be limited.
Changes to these terms
When we change these terms we put the new version on this page and tell you by email at least 30 days before it applies. If you do not agree with a change, you can cancel before it does.
Law and contact
The law that governs these terms follows the server your hosting runs on. For a server in the United States it is the law of the State of Washington. For a server in the Netherlands it is the law of the Netherlands. Your welcome email says which server you are on.
Wicked Code, Inc. · web@wickedcode.com